Before you consider refunding, please be mindful of the impact that returns have on a small business and the environment.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This includes all items available on www.georgieturnerartist.co.uk but excludes all personalised and bespoke orders including commissions, embellished prints and any other items which have been made to order.
Customers are responsible for the cost of their return. Returns postage must be tracked.
To be eligible for a return, your item must be received back in the same condition that you received it, unused and undamaged. If a print, original or item of homeware gets damaged in the post because of poor packaging, then you will not receive a refund. What is determined as poor packaging is highlighted below. You’ll also need the receipt or proof of purchase.
Returns process
1) To start a return, you can contact Georgie at georgie@georgieturnerartist.co.uk.
2) Once your return has been noted, you will need to package the item carefully and return to the address Georgie provides for you. Please keep proof of postage
3) Once the item(s) has been received, checked and accepted, you will receive your refund
You can always contact us for any return question at georgie@georgieturnerartist.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Personalised items
Personalised items are non refundable, because it has been personalised to you and there is no reselling opportunity. However, if your personalisation has been received damaged, or incorrect to what was written on the personalisation form, then Georgie will review the order and rectify the issue.
Personalised items include: hand embellished prints, bespoke commissioned art and any special orders requested that are not listed online.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. The customer is responsible for the return shipping costs.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at georgie@georgieturnerartist.co.uk.
Poorly Packaged Returns
It is imperative that to receive money back for your returned item, that the print, homeware or original arrives undamaged. Poorly packaged returns include prints that are not in their original tube, or are not laid flat on top of a rigid surface, in an envelope with a 3cm border around the edge of the print to avoid corners getting damaged. Breakable homewares must be wrapped in at least 2 layers of bubble wrap and be returned using the same shredded paper or similar that the package was sent in, protecting the breakables from the outer edge of the cardboard box. Original pieces must be in the packaging that it was sent in, with either thick cardboard or foam edges to prevent damage to the artwork. The artwork itself must not be touching any packaging and be protected by glassine paper. It is advised that you do not throw away the packaging that your item was sent in and reuse that packaging if you wish to return it.
