FAQs

Answers to Your Questions

I only sell my artwork on www.georgieturnerartist.co.uk. You may see links to my art on social media, but those links should take you to the above site. If you see artwork of mine advertised on any other site then stay clear. You will see videos of me producing all my own artwork on social media, knowing that I did hand drawn or paint each original piece. Original pieces and prints all come with a certificate of authenticity which is signed by my own hand.

All artwork sold through my own website cannot be viewed in person, however I do attend a few events throughout the year which will be advertised on my social media.


If you want to get a feel for how the artwork will look in your own home, you can email me a photo of the space you think it will fit into and I will send you a free mock up.

Yes, you have 30 days to request a return of any original piece, print or homeware item. You cannot return any bespoke artwork. The buyer pays for any returns postage and it must be tracked for items over the value of £50.00. The artwork must be returned in the same condition ready for resale. Please use my free mock up service before purchasing if you are unsure.

Prints & Home Accessories

All U.K. orders will be sent via Royal Mail 48 hour tracked service.All International orders will be sent either via Royal Mail or Transglobal Express, depending on your location. As I am a small business, please allow 5-7 days for processing and despatch.

Original Artwork

Framed originals will be delivered by hand (UK only) and unframed originals will be sent via Royal Mail Special Delivery, Parcelforce Tracked or Transglobal Express of International.

Original artwork is insured for loss but not damage (this isn't my choice - this is the case for all couriers) but I package the artwork up extremely well with reinforced structures to ensure no damage comes to the artwork in transit.

For all International orders, original art (except pastel), prints and bespoke art will be rolled safely in a tube. Pastel will be sent flat.

For U.K. orders, prints will either be sent rolled or flat. Original artwork will be sent flat if unframed or delivered by hand if framed.

Shipping and tax is calculated at checkout. If you are from outside of the U.K. you may be subject to customs charges. It is the buyers responsibility to pay these customs charges.

Prints and Homewares

A replacement will be sent out to you or, if the item is out of stock, suitable alternatives will be offered. Please send clear photos of the damage as I can claim for damage to prints and homewares. In the case of missing parcels, please contact me if your parcel has not arrived.

Original Artwork

I insure all original art being sent in the post, however artwork insurance doesn't cover damage, only loss. I package artwork up exceptionally well, with lots of thick materials and bubble wrap to minimise the risk. Nevertheless, if artwork does arrive damaged please still send me lots of photos because in some cases I can still claim if the damage appears deliberate. Please contact me immediately if your artwork has arrived damaged or hasn't arrived at all.

Ask Georgie

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