Delivery, Shipping & Returns

Georgie's open edition prints are now shipped via a network of fulfilment partners across the World. Processing times may vary depending on your location. All collectors editions, original art, homewares and stationery is being sent by Georgie from the UK. If you have any questions regarding your order, please email georgie@georgieturnerartist.co.uk

Processing Times

  • Prints are made to order. Please allow 5–7 business days for processing, plus courier shipping time.
  • Original artwork is usually dispatched within 5 working days, unless otherwise stated.
  • Sale items are usually dispatched within 5 working days

Shipping Information

I now offer free Worldwide shipping to these areas, with exceptions listed below:

UK

Europe (homewares cannot be sent to EU countries)

Australia

USA Mainland

Canada (framed and rolled prints cannot be sent, but canvas prints and collector's editions can)

Original Artwork

Original Artwork is sent mounted, unless otherwise stated, via post and will be insured. All original artwork comes with free Worldwide shipping and a certificate of authenticity.

International Orders, Duties & Taxes

Open edition paper and canvas prints

Orders are produced as locally as possible through a worldwide network of fulfilment facilities. This helps reduce delivery times and customs exposure. In some cases, taxes, duties or handling charges may still apply depending on the destination, product and production route.

Collector's Edition prints, original artwork, stationery and homewares

All international orders are sent on a DDU (Delivered Duties Unpaid) basis.

This means:

  • Import duties, taxes or customs fees are not included in the shipping cost
  • These charges are the responsibility of the recipient
  • Fees may be collected by your local customs authority before delivery

We recommend checking potential import charges with your local customs office before placing an order. Artwork is normally exempt. These HS codes are used: 

Original Artwork - 97019100

Prints - 97029000

Georgie Turner Artist cannot be held responsible for any customs fees incurred.

Damaged or Lost Parcels

Every item is carefully and securely packaged. However, if your order arrives damaged, please follow the process below:

  1. Email georgie@georgieturnerartist.co.uk as soon as possible
  2. Include your order number and clear photographs of:
    • The damaged item
    • The outer packaging

This evidence allows me to contact the courier and investigate the issue.

Where appropriate, I will offer:

  • A replacement item (if available), or
  • An alternative item, or
  • A gift card or refund if the item is no longer in stock

Please do not use the website reviews section to report damage — all issues must be handled via email so they can be properly resolved.

Returns

A note before you return

As a small independent business, each order is carefully made, packed and sent. Returns have a real impact on both a small business and the environment, so I kindly encourage thoughtful ordering where possible.

Return window

You have 30 days from receiving your order to request a return.

This applies to all standard items unless otherwise stated below.

Non-returnable items

The following cannot be returned unless faulty or not as described:

  • Personalised items
  • Bespoke commissioned artwork
  • Custom items
  • Sale items
  • Gift cards

Personalised and bespoke work includes any items created specifically for you or altered from standard listings.

Return conditions

To be eligible for a return:

  • Items must be unused, undamaged and in original condition
  • Items must be securely packaged for transit
  • Proof of purchase is required

Returns that are damaged due to poor packaging may not be eligible for a refund.

How to return an item

  1. Email georgie@georgieturnerartist.co.uk with your order number and reason for return
  2. You will be given the return address and instructions
  3. Send your item back using a tracked service and keep proof of postage
  4. Once received and inspected, your refund will be processed

Exchanges

Please email me to discuss whether you wish to exchange your art for another one. You are still responsible for returns postage.

Refunds

Once your return has been received and approved:

  • Refunds will be issued to your original payment method
  • Processing typically takes up to 10 business days
  • Your bank or card provider may take additional time to complete the refund

If more than 15 business days have passed since approval, please contact us.

Cancelling Your Order

If you wish to cancel your order, you must do so within 12 hours of ordering. If your order is delivered to the European Union, you have the right to cancel your order within 14 days for any reason, but once your open edition print has been sent to production there is no way of cancelling (it is sent into production 12 hours after you order). If ordering other art from the EU, you cannot cancel once the order is posted.

Contact

For all delivery, shipping, returns or refund queries, please contact:

Georgie Turner
georgie@georgieturnerartist.co.uk